General Terms and Conditions

Title of Goods
All goods remain the property of Mikes Music Ltd until paymaent has been received in full.

Pricing
All information including pricing is deemed correct as published on this web site. We reserve the right to alter and modify the pricing and specification of products without notice. We also reserve the right to withdraw products at any time. Prices include VAT at the current applicable rate.

Payments
MIKES MUSIC LTD use PAYPAL as our on line payment provider in order to ensure you always have the highest level of security, your payment details are automatically encrypted when you enter them. Mikes Music Ltd never have access to your card details and they are never stored on our system in anyway.

You can pay for your online order using Visa, MasterCard, Delta, Switch, & Solo cards, or your paypal account.

Guarantee
All products sold on this web site are covered by their respective manufacturers' guarantee. If any product should become faulty within 12 months of the invoice date, due to faulty workmanship or manufacture, we will at our discretion replace or repair any such product. It is the customers' responsibility to return any suspected faulty items correctly packaged on a carriage paid basis. Any products returned and found to be not faulty will be returned to you at your cost, all faulty returns must be accompanied by a copy of the original receipt.

Delivery
Dependant on the time you place your order we will despatch the goods the same or next working day.
Whilst we endeavour to maintain adequate levels of stock, there may be occasions where there could be a small delay in delivering your order. In this case we will contact you to advise a delivery date.
It is your responsibility to check the goods upon receipt. If there are any signs of damage to the goods or packaging you should note this on the carriers consignment note when signing for the delivery. Any goods damaged in transit must be notified to us within three days of receipt.
Whilst we endeavour to ensure that your order is delivered promptly and accurately we do not accept any liability for delay in delivery. Any goods not received within five days from date of order or advised delivery date should be notified to us promptly.

Weights shown on all products are only to be used as a very basic guideline, and are only approximate weights.

Please note : All website delivery charges are for UK Mainland Only

Excludes Northern Ireland & Southern Ireland.

Prices for shipping to any other destination please call : 01243 821434

Returns
Goods delivered correctly and in accordance with your order will not be accepted for credit or refund unless you advise us in writing beforehand.
You are entitled to cancel any order placed with us within seven days of receipt of the goods providing that the packaging is un-opened and that the goods have not been used. You are responsible for the cost of returning the goods in undamaged original packaging together with all manuals, leads and accessories as appropriate.
Providing the conditions above have been met we will issue a refund for the products only.
All such returns must be accompanied by the original receipt.
This returns policy does not cover consumable items (such as lamps and leads, reeds, strings) and all types of CD's & DVD's.

Refunds
All refunds will be made in accordance with original means of payment. Under no circumstances will cash refunds be given.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Mikes Music Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new amplifier from us we would accept their old equivalent amplifier and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.